WinPalace Casino is an RTG operation founded in 2009, which means it’s not exactly a member of the old guard of online casino gambling and as such, its reputability is quite questionable as well.
The casino used to accept US players until not so long ago and it stood out by offering new players a wad of bonuses they could simply not refuse. According to some of the gamblers though, the operator has never had any intention of paying out any of those bonuses, the terms of which are formulated in a manner that makes their redeeming quite impossible. There were several complaints about the site’s payout procedures as well. According to some of these complaints, there are endless verification procedures, which means that cashing out may take several weeks.
Powered by RTG, WinPalace Casino features nice graphics, excellent sounds and a more than decent game selection. Most games are 3D, and the experience they offer is indeed up to all the top online gambling standards. There are more than 100 casino games on offer, including a wide range of slots. What’s missing though are the slots featuring large progressive jackpots, which can be found in some of the other RTG casinos.
The bonuses advertised by WinPalace Casino are extremely generous. Slots players get a 300% match on their first deposits, up to a maximum of $3k. Those who play other games are offered a 200% match bonus, up to an impressive maximum of $1k. It’s an entirely different question whether these bonuses can indeed be redeemed.
There are other customized bonus offers targeting video poker and blackjack players, but due to the low house edge featured by these games, the requirements on these bonuses are extremely high. New bonus schemes are cooked up all the time by the marketing department of the operation, so players are encouraged to check back periodically.
The WinPlace support is decent: it can be reached through toll free phone from a number of countries. Email response times are decent as well. Live chat support is available, but for some reason it’s quite cumbersome and slow.
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